Shipping policy
Shipping Policy
Last updated: July 2026
At Diament Expert, we are committed to delivering your order safely and efficiently anywhere in the world.
Order Processing
Orders are typically processed within approximately 10 business days after payment has been confirmed.
For custom-made jewellery, specially sourced diamonds or products manufactured to the customer's specifications, processing times may vary. If additional time is required, we will notify you by email.
Shipping Fees
Shipping charges are as follows:
- Europe – €15
- Countries outside Europe – €15
Shipping costs are displayed during checkout before payment is completed.
International Shipping
We ship worldwide.
Delivery times vary depending on the destination country, customs procedures and local delivery services.
Estimated delivery times after dispatch are:
- Europe: approximately 4–10 business days
- Outside Europe: approximately 5–14 business days
These delivery estimates are provided for guidance only and are not guaranteed.
Customs Duties and Import Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, VAT or other governmental charges imposed by the destination country.
Unless otherwise stated, these charges are the sole responsibility of the customer.
Shipment Tracking
Once your order has been dispatched, you will receive a confirmation email containing your shipment tracking information.
Delivery Delays
Diament Expert is not responsible for delivery delays caused by customs inspections, severe weather conditions, transportation disruptions, public holidays, force majeure or other circumstances beyond our reasonable control.
Damaged Shipments
Please inspect your package immediately upon delivery.
If your shipment arrives damaged, please contact us within 48 hours of delivery at:
Whenever possible, please include photographs of the package, shipping label and damaged product so we can investigate the matter and provide an appropriate solution.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information.
Diament Expert cannot be held responsible for delays, additional shipping costs or failed deliveries resulting from incorrect or incomplete delivery details provided by the customer.
Contact
If you have any questions regarding shipping or delivery, please contact us:
Diament Expert Mirosława Fron
Skałki 10G
41-404 Mysłowice
Poland
Email: contact@diamentexpert.com