Refund policy

Refund & Returns Policy

Last updated: July 2026

At Diament Expert, customer satisfaction is important to us. This Refund & Returns Policy applies to customers worldwide. Customers residing in the European Union benefit from all mandatory consumer rights under applicable EU law. Nothing in this policy limits or excludes any statutory rights that cannot legally be waived.

Right to Return

If you are a consumer, you may request a return within 30 days of receiving your order. This voluntary 30-day return period includes and extends the statutory withdrawal period available to eligible EU consumers.

To qualify for a return, the product must:

  • be returned within 30 days of delivery;

  • be unused and in its original condition;

  • include all original packaging, certificates, accessories and documentation;

  • be accompanied by proof of purchase.

Products returned in a condition that reduces their value beyond what is necessary to inspect them may be subject to a reduced refund where permitted by applicable law.

Products Not Eligible for Return

To the fullest extent permitted by applicable law, returns cannot be accepted for:

  • custom-made or bespoke jewellery;

  • jewellery that has been resized, engraved or otherwise personalized;

  • products manufactured or modified according to the customer's specifications;

  • diamonds or jewellery sourced, reserved or manufactured specifically for an individual customer upon request.

These exclusions apply only where permitted by the laws applicable to your purchase.

Loose Diamonds

Loose natural and laboratory-grown diamonds held in Diament Expert's own inventory may be eligible for return if they meet the conditions of this policy.

Diamonds sourced specifically for an individual customer from our international supplier network are considered special-order products and, where permitted by applicable law, are not eligible for cancellation or return.

Diamond Certificates

Eligible returns of loose diamonds must include the original grading report (including GIA, IGI or HRD certificates where applicable), original packaging and all accompanying documentation.

How to Request a Return

To request a return, please contact us before sending any item.

Email: contact@diamentexpert.com

Please include:

  • your full name;

  • your order number;

  • the reason for your request.

Returns sent without prior authorization may not be accepted.

Return address:

Diament Expert Mirosława Fron
Skałki 10G
41-404 Mysłowice
Poland

Return Shipping

Unless the return is due to our error, defective goods or an incorrect item, customers are responsible for return shipping costs.

For valuable items, we strongly recommend using a fully insured and trackable shipping service.

Refunds

After receiving and inspecting the returned item, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method within 14 days, in accordance with applicable law.

Original delivery charges, customs duties, taxes and import fees are refundable only where required by applicable law.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your order is damaged, defective or incorrect, contact us as soon as possible at contact@diamentexpert.com with photographs of the issue. We will resolve the matter promptly in accordance with your legal rights.

Complaints

If you wish to submit a complaint regarding our products or services, please contact us at:

Email: contact@diamentexpert.com

Please include your name, order number (if applicable) and a description of the issue.

We aim to respond within 14 business days.

Contact

Diament Expert Mirosława Fron
Skałki 10G
41-404 Mysłowice
Poland

Email: contact@diamentexpert.com