Privacy policy
Privacy Policy
Last updated: July 2026
1. Introduction
Welcome to Diament Expert. This Privacy Policy explains how we collect, use, store and protect personal information when you use www.diamentexpert.com. It applies worldwide. Customers in the EEA, UK and Switzerland benefit from GDPR and other applicable privacy laws.
2. Data Controller
Diament Expert Mirosława Fron
Skałki 10G
41-404 Mysłowice
Poland
Email: contact@diamentexpert.com
3. Information We Collect
We may collect contact details, billing and shipping addresses, company details, VAT number, order history, payment status, customer support communications, technical data (IP address, browser, device, operating system) and cookie data. Payment card details are processed securely by independent payment providers and are not stored by Diament Expert.
4. How We Use Your Data
We process personal data to fulfil orders, provide customer support, manage accounts, process payments, deliver products, handle returns and complaints, prevent fraud, comply with legal obligations, improve our website and send marketing communications where consent has been given.
5. Legal Basis
Where GDPR applies, processing is based on contract performance, legal obligations, legitimate interests or consent.
6. Sharing Information
Data may be shared only where necessary with Shopify, payment providers, banks, courier companies, hosting providers, IT providers, accountants, legal advisors, analytics and marketing providers, and public authorities where required by law.
7. International Transfers
Some providers operate outside the EEA. Where personal data is transferred internationally, appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms are used.
8. Fraud Prevention
We may process personal data to verify identity, detect fraud, prevent unauthorised transactions and protect our customers and business.
9. AML Compliance
Where legally required, we may verify customer identity and retain information necessary to comply with anti-money laundering, tax and accounting laws.
10. Data Retention
Personal data is retained only as long as necessary for contractual, legal, accounting, tax and legitimate business purposes, after which it is securely deleted or anonymised.
11. Cookies
We use essential, preference, analytics and marketing cookies. Non-essential cookies are used only where required consent has been obtained. Cookie preferences may be changed at any time.
12. Analytics
We may use one or more analytics and advertising services, including Shopify Analytics, Google services and Meta technologies, where applicable and subject to user consent where required.
13. Marketing
Marketing emails are sent only where permitted by law or with your consent. You may unsubscribe at any time by contacting contact@diamentexpert.com or using the unsubscribe link.
14. Your Rights
Where applicable, you may request access, correction, deletion, restriction, portability, object to processing, withdraw consent and lodge a complaint with the competent supervisory authority.
15. Security
We use SSL/TLS encryption, restricted access, secure hosting and organisational safeguards to protect personal data. No internet transmission is completely secure.
16. Children
Our website is not intended for individuals under 18 years of age, and we do not knowingly collect their personal data.
17. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
18. Changes
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated revision date.
19. Contact
Diament Expert Mirosława Fron
Skałki 10G
41-404 Mysłowice
Poland
Email: contact@diamentexpert.com